Intermediate Apprenticeship in Customer Service

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Intermediate Apprenticeship in Customer Service

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Apprenticeship Components: 

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Potential Job Roles:

 

[/et_pb_text][et_pb_button button_url=”https://qualifications.pearson.com/en/qualifications/nvq-and-competence-based-qualifications/customer-service-and-contact-centres/customer-service-l2-2014.html” url_new_window=”on” button_text=”Find Out More ” _builder_version=”3.17.2″ custom_button=”on” button_text_color=”#ffffff” button_bg_color=”#0c71c3″][/et_pb_button][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_text _builder_version=”3.17.2″ text_font_size=”16px” text_line_height=”1.8em” animation_direction=”left” inline_fonts=”Arial”]The Pearson BTEC Level 2 Diploma in Customer Service has been designed for learners’ to demonstrate a broad set of skills when carrying out customer service related tasks and to develop learners’ understanding of the principles that underpin working in a customer service role including understanding customers and employers.

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Entry Requirements:

No prior knowledge, understanding, skills or qualifications are required before learners register for this qualification, however it is
likely that they may already be employed or seeking employment within the customer service sector.

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